WHAT DO I NEED TO DO BEFORE MY ARRIVAL?
- You will have to complete the Check-in Registration sent by email 72 hours before your arrival.
- A valid government-issued picture ID and a valid credit card will be required.
WHAT IS THE SECURITY DEPOSIT?
- It's a pre-authorized amount which will remain frozen on your account and will only be deducted in case of any incidentals, damages, or non-compliance to our house rules.
- The amounts listed below are fixed and non-negotiable.
- Pierce Hotel | Stanley Court | Les Lofts du Centre: 300CAD
- Milton Parc Hotel | The David Hotel: 500CAD
WHEN WILL I GET MY DEPOSIT BACK?
- Upon damage inspection, the full amount will be released 72 hours after your departure and may take up to 7 business days to reflect on your statement depending on your banking institution.
- Once released, the transaction will disappear from your bank statement.
WHICH PAYMENT METHODS ARE ACCEPTED? CAN I PAY ON-SITE?
- VISA | MASTERCARD | AMEX | VISA Debit | MASTERCARD Debit
- We do not accept cash or transfers.
- Payment must be made online and successfully received to confirm the reservation.
- It is not possible to pay at the property.
WHAT IS A SELF-CHECK-IN?
- Our Simplissimmo locations promote privacy therefore we do not have a front desk.
- You will have direct access to your apartment using your unique access code to open the door's smart lock with the exception of the Holland Hotel.
- At the Holland Hotel, a check-in time will be scheduled so we can welcome you in person and give you a key fob since we are not using a smart lock at that particular location
WHEN WILL I RECEIVE MY ACCESS CODE?
- Your access code will automatically be sent to you by email on the morning of your arrival once your check-in registration is completed and the security deposit is processed.
- Your code will be valid exclusively for the duration of your stay and it will give you access to your apartment 24/7 in case of late arrival.
WHEN IS THE CHECK-IN AND CHECK-OUT TIME?
- Check-in is at 3:00 PM | Check-out is at 11:00 AM
WHAT IS THE CANCELLATION POLICY?
David Hotel | Stanley Court Apartments | Les Lofts du Centre | Milton Park Hotel
- For a full refund, you must submit a request for cancellation 5 days prior to your arrival day.
- If submitted in less than 5 days, the reservation is non-refundable.
- Reservations made 5 days prior to the arrival date are non-refundable.
Holland Hotel
- For a full refund, you must submit a request for cancellation 14 days prior to your arrival day.
- If submitted in less than 14 days, the reservation is non-refundable.
- Reservations made 14 days prior to the arrival date are non-refundable.
All Reservations made on booking channels such as Booking.com, Expedia or Airbnb may be subject to a different cancellation policy.
IS IT POSSIBLE TO BOOK FOR ONLY A FEW HOURS?
- No. There is a 1 night minimum stay policy in place.
CAN I CHANGE TO A DIFFERENT UNIT AFTER MY RESERVATION IS MADE?
- Unfortunately, not. When you make a reservation, you are booking a specific unit.
- You will need to request a cancellation and then make a new reservation.
WHAT IS THE MAXIMUM OCCUPANCY?
- 1 Bedroom: 2 people + 2 guests
- 2 Bedroom: 4 people + 4 guests
- 4 Bedroom: 8 people + 4 guests
Guests are allowed until 11:00 PM
WHERE CAN I LEAVE MY LUGGAGE?
- We have partnered with LuggageHero and can offer you 3 hours of free storage.
- A coupon code for the free hours will be given to you one your reservation is complete.
WHERE CAN I PARK?
- Unfortunately, there is NO on-site parking available at the following locations:
Pierce Hotel | Stanley Court Apartments | Milton Parc Hotel | Holland Hotel | the David Hotel
- There are available options nearby and we invite you to reserve your parking spot a few days before your arrival by visiting: Parkopedia.com
At Les Lofts du Centre we offer a paid parking option.
- The parking cost is $20 CAD + applicable taxes per night.
- Once booked and paid, a parking registration form is sent 72 hours prior to your arrival to provide us with your license plate and the model of your car. You will receive all parking information on the day of your arrival.
- Please click HERE in order to book your parking spot now
IS SMOKING PERMITTED?
- All our properties are NON-SMOKING.
- This applies to the interior of your unit, the balcony and the common areas of the building.
- If this house rule is broken, your security deposit will be kept in full.
ARE PETS OR BICYCLES ALLOWED?
- Pets are not allowed in the apartment.
- Bicycles, scooters and other types of transportation are not allowed to be stored in common areas or in the apartment.
- If this house rule is broken, your security deposit will be kept in full.
IS THERE CLEANING DURING THE STAY?
- No. Cleaning visits are not included during the stay but can be scheduled.
- The cleaning fee paid is for the cleaning done upon your departure.
- For a cleaning visit during your stay, please contact customer service to schedule an appointment. Extra Fees will apply.
HOW DO I RETRIEVE A FORGOTTEN ITEM?
- To schedule a pick-up please contact customer service.
- Items are kept for no more than 3 months.
- We do not keep perishable items.
WHAT ARE THE AMENITIES OFFERED?
- Fully furnished apartments
- Laundry facilities in the unit or on-site
- Dishwasher and laundry pods when applicable
Customer Service is Available 7 days a week should you require anything else.
IS THERE A DISCOUNT FOR A STAY OF 30 AND MORE DAYS?
- We recommend you visit our Monthly Rental section where you can find a selection of units competitively priced.
HOW CAN I USE MY SIMPLISSIMMO GIFT CERTIFICATE?
- Check for availability for your desired dates online first
- Email customer service and state your full name, dates and chosen unit number.
- Make sure you attach your gift certificate to the e-mail.
IS IT ALLOWED TO HAVE A PHOTO SHOOT OR FILMING IN THE UNIT?
- Any kind of photoshoot or filming must be authorized by Simplissimmo before making the reservation.
HOW CAN I GET IN CONTACT WITH CUSTOMER SERVICE?
- Even if there are no customer service employees on site, our team is available 7 days a week by SMS, email and phone call.
- Please have the name of the property with the unit number in hand before contacting us.