Daily Rentals FAQ

How to contact us before, during and after your stay?

Even though there are no employees on site, our customer service team is available 7 days a week via text, email and phone.

Email: booking@simplissimmo.ca

Text: +1 647-691-4174

Call: +1 514-759-6110

Make sure to have the property name or unit number with you when contacting us!

How to make a reservation?

You can book directly from our website. Just enter your dates and choose the apartment best suiting your needs and click on the “book now” button to proceed with payment. Very simple!

What is the minimum age to book?

The person making the booking needs to be at least 18 years of age when completing the self check-in registration.

Is it possible to book for only a few hours?

No. We have a minimum of 1 night to make a reservation.

Is there a security deposit?

Yes, for Pierce Hotel, Stanley Court, MiltonParc Boutique and Les Lofts du Centre the security deposit is a fixed amount of $300 CAD. The security deposit is requested 72 hours prior to your arrival during the self check-in registration and pre-authorized on your credit card. The security deposit is fixed, mandatory and non-negotiable and is mandatory to cover for incidentals, potential damages or non compliance with the house rules.

When will I get my deposit back?

Upon damage inspection, the full amount will be automatically released back to you at the latest 72h after your departure, and it will reflect on your statement after up to 7 business days later. Please note security deposits are not a charge but a pre-authorisation holding funds throughout your stay thus, once released, the transaction will disappear from your bank statement.

For Holland Hotel the security deposit varies from $1,500 CAD to $2,000 CAD depending on the nature of the reservation (regular stay or event). The rest of the registration remains the same.

Which payment methods are accepted? Can I pay on site?

We accept Visa, MasterCard, Amex, Visa Debit and MasterCard Debit. We do not accept cash or transfers. Payment must be made online and successfully received to confirm a reservation. Unfortunately, it is not possible to pay at the property.

How does the check-in work? How to pick up the keys?

For Pierce Hotel, Stanley Court, MiltonParc Boutique and Les Lofts du Centre there are no front desks. We offer a secure, contact free self check-in with a keyless entry solution using a smart lock.

You will have to complete a self check-in registration for your stay, which will be sent to you by email 72 hours prior to your arrival. This step must be completed and approved before your check-in time to avoid any delays in receiving your access code and instructions to enter your apartment.

A unique and personal access code will be sent to you once your self check-in registration is complete. Your code will be valid exclusively for the duration of your stay, and it will give you access to your apartment 24/7 in case of a late arrival.

The self check-in registration is an online form to be filled out on your smartphone. A valid government photo ID will be requested, as well as a valid credit card to pre-authorize the security deposit.

What is the check-in and check-out time?

Our check-in time is at 3PM and our check-out time is at 11AM. Unfortunately, we cannot accommodate an early arrival or a late departure. If needed, we recommend booking an extra night.

What is the cancellation policy?

In order to be entitled to a full refund, you must submit your cancellation request 5 days prior to your arrival day. If the cancellation request is submitted less than 5 days prior to the arrival day, the reservation is non-refundable. Reservations made less than 5 days prior to arrival are non-refundable.

Please note if your reservation was made on a different booking channel such as Booking.com, Expedia or Airbnb, the cancellation policy may vary.

Where to park?

Unfortunately, there is no on-site parking offered at the Pierce Hotel, Stanley Court, MiltonParc Boutique and Holland Hotel. However, there are many options available nearby. We invite you to reserve your parking spot few days before your arrival by visiting the following website:

Parkopedia.comAlternatively, you can also find a free on-street parking spot using

SpotAngles.com

At Les Lofts du Centre we offer a paid parking option. The parking cost is $20 CAD + applicable taxes per night. Once booked and paid, a parking registration form is sent 72 hours prior to your arrival to provide us with your license plate and the model of your car. You will receive all parking information on your arrival day. Please click HERE in order to book your parking spot now.

Is it possible to change to a different unit after the reservation is made?

Unfortunately, not. When you make a reservation, you are booking a specific unit. You will need to request a cancellation and then make a new reservation.

Is smoking permitted in the apartment?

No. All of our properties are non-smoking. This applies to the interior of your unit, balcony (if any) and the common areas of the building. If this house rule is broken, the security deposit will be kept in full.

Are pets allowed?

Unfortunately, not.

Is there cleaning during the stay?

No, cleaning visits are not included during the stay, but can be scheduled.

The cleaning fee paid refers to the cleaning done upon departure. If you wish to have a cleaning visit, please contact our customer service team to schedule an appointment. An extra fee will apply.

How to retrieve a forgotten item?

Please contact our customer service team immediately in order to schedule a pick-up time. Note the items are kept for no more than 3 months. Additionally, we do not keep perishable items.

What are the amenities offered?

All of our apartments are beautifully furnished, with laundry facilities in the unit or on site and have a fully equipped kitchen. Towels and sheets are included. There are complimentary coffee, tea, dishwasher & laundry pods (when applicable), salt, pepper and oil offered upon arrival. Our customer service is available 7 days a week if you require anything else.

Can I have mail delivered to the apartment?

Unfortunately, not. There is no mailbox available and there is no staff onsite to monitor parcels. We recommend that you reserve a P.O. Box at Canada Post. Please note, we can not be held responsible for any lost parcels left in the entrance or shared hallways.

Is there a discount for 30 days + stays?

For stays over 30 nights, we recommend you to visit our Monthly Rental section where you can find a selection of units competitively priced.

I have a gift certificate from Simplissimmo, how can I use it?

We invite you to check availability for your desired dates on our website. Then, you may contact our customer service team by email by stating your full name, dates and chosen unit number. Make sure to attach your gift certificate to the email!

Is it allowed to do a photoshoot or filming in the unit ?

Any kind or photoshoot or filming must be authorized by Simplissimmo before making a reservation. For more information, please contact us directly via email booking@simplissimmo.ca.

Holland FAQ

Holland - Why are there two different prices for the same loft?

Our lofts at the Holland Hotel can welcome both family and friends on a trip to Montreal, as well as events up to 50 people. For that reason, we have two different rates based on the purpose of your trip.

Holland - What is the difference between a regular stay and an event?

For the regular stay, you can have up to 8 people for the stay with a maximum of 8 visitors. Visitors are allowed until 11PM only. For an event you can have up to 8 people for the stay with a maximum of 42 visitors. Visitors are allowed until 3AM. For your safety, we will control the entrance with a guest list provided by you.

* Please contact us for more details regarding the maximum occupancy of our lofts. We must apply current laws and restrictions currently in place (COVID-19)

Holland - What is considered an event?

We consider an event any gathering of 17 people or more.

Holland - Can I book a small event as a regular stay?

Yes, as long as you respect the maximum occupancy. Visitors must leave by 11PM.

Holland - What is the cancellation policy?

In order to be entitled to a full refund, you must submit your cancellation request 14 days prior to your arrival day. If the cancellation request is submitted less than 14 days prior to the arrival day, the reservation is non-refundable. Reservations made less than 14 days prior to arrival are non-refundable.

Please note if your reservation was made on a different booking channel such as Booking.com, Expedia or Airbnb, the cancellation policy may vary.

Holland - What is the occupancy limit?

For a regular stay, you can have up to 8 people for the stay, with a maximum of 8 visitors. Visitors are allowed until 11PM.

For an event, you can have up to 8 people for the stay, with a maximum of 42 visitors. Visitors are allowed until 3AM

* Please contact us for more details regarding the maximum occupancy of our lofts. We must apply current laws and restrictions currently in place (COVID-19)

Holland - How much is the security deposit?

For regular stays, the deposit is $1,500 CAD.For events, the deposit is $2,000 CAD.

Your security deposit will be released 24 hours after your check-out if there is no damage in the unit.

It might take 5 to 7 business days to reflect on your bank account. Please note it is not a transaction but a pre-authorization. For that reason, it will not show on your bank statement. We invite you to contact your bank institution in order to have more information.

Holland - What is the check-in procedure? How to pick up the keys?

There is no agent onsite.

You will have to complete the self check-in registration, which will be sent to you by email 72 hours prior to your arrival. This step must be completed and approved before your check-in time to avoid any delays on your arrival day.

The self check-in registration is an online form to be filled out on your smartphone. A valid government photo ID will be requested, as well as a valid credit card to authorize the security deposit.

Then, we will schedule a check-in time to welcome you at the Holland Hotel. The time selection is based on our team’s availability. The time will be confirmed once again on your arrival day. A member of our team will welcome you at the property at the agreed time to give you the fobs and keys as well as present the property and the house rules.

Failure to respect the agreed check-in time might result in rescheduling your check-in at a later time.

Holland - What is the check-in and check-out time?

Our check-in time is at 3PM and our check-out time is at 11AM. Unfortunately, we cannot accommodate an early arrival or a late departure. If needed, we recommend booking an extra night.

Holland - Can I invite my friends?

Yes, as long as you respect the house rules, occupancy limit. Visitors must leave by 11PM.

Holland - Is it possible to book for only a few hours?

We have a minimum of 1 night to make a reservation.